FAQ

Is your website secure?

Our website is encrypted with the latest in security technology. We are constantly updating our servers so that they are always one step ahead. Here are Tearfund Christmas Cards we take internet security very seriously. We will not compromise your personal details what so ever, that is our promise!

Can I phone and place my order over the telephone?

Yes, of course you can. We'd love to hear from you. Please find our contact details at the bottom of any page on our website.
If you require any assistance using our website or have any questions regarding any of our products or services please do not hesitate to get in contact with one of our highly trained staff who will be more than happy to assist you.

I keep getting an error message when I try to pay. What should I do?

If you see an error message stating that your credit card is invalid, this has most likely happened for one of the following reasons:

1. You have incorrectly entered your credit card number.
2. You have incorrectly entered your CVV code.
3. You have incorrectly entered your expiration date.
4. You have used a cancelled credit card to place your order.
5. Your card is restricted to point-of-sale transactions only (sales where your card is physically scanned).
6. You have insufficient funds

Please double-check your credit card and/or with your bank to ensure that none of these problems have occurred. If you realize that you've made a mistake, simply return to the payment option page and enter in the correct information. Continue checking out as normal.

If you're still encountering problems, please contact us. However, at NO point should you ever e-mail us your full credit card number. Your e-mail does not have the same security features in place as our website.

If you wish to reference a specific credit card that you already have on file with us, please reference by the order number.

If you believe that your card is restricted to point-of-sale transactions, you must either contact your bank about removing such restrictions, provide us with a different credit card, or choose a new payment method.

I've just received my parcels and realised that I've ordered the wrong thing. What can I do?

Here at Tearfund Christmas Cards we believe that customer service does not stop once we've got your money. Far from it.
We strive time and time again to make sure that you are 100% satisfied with your order. If not, we will do our utmost to rectify it.

If you have realised that you have ordered the wrong product, simply send it back to us along with a copy of your invoice and a covering letter and we happily refund you the total amount of the goods you have returned. You will then be free to place your order once again, if need be.

Please note: if you are returning products the returned products will need to be in re-salable quality otherwise we can not honor the exchange. Also, we do not refund postage costs if it's in relation to a exchange.

Where can I get an invoice for my order from?

Firstly, thank you for purchasing from us. We really do appreciate it. Downloading an invoice is simple, please follow the few steps below:

1. Log into your account on our website, using your user name and password.
2. At the top of any page on our website, you will see a tab called 'My Account', click on it.
3. Once you are into your account, you will be presented with a few more options. Please click on 'My Orders'.
4. Within this page you will see all your past and present orders you've placed with us, with the ability to download a PDF or Web Invoice.

If you do not see your invoice within your account please do get in contact with us, we are only too willing to help. To get in contact with us, please look in the bottom left hand side of any page on our website.

Who are Potters House ?

Potters House Ltd are a family owned, Christian Distribution Company based in Ollerton, Notts. Formed in 2001 by husband and wife Neil and Sue supplying a small range of handmade Christian greetings cards, Potters House is now a leading distributor providing quality cards and gifts to the UK Christian Retail Market. Potters House are proud to work in partnership with Tearfund.

Your Tearfund Christmas card order will be processed by Potters House. In the event that you have any queries relating to your order, please contact Potters House on 01909 492 868

Why are Tearfund linked with Potters House?

Potters House have been selling Tearfund Christmas cards for many years through their trade business. When shopping in your local Christian bookshop, if you see Tearfund cards, it’s highly likely that Potters House supplied the stock!

When we were looking for an experienced partner to promote the Tearfund Christmas cards, Potters House were an obvious choice. In the summer 2015 Potters House launched a brand new retail website (tearfundchristmascards.co.uk) to sell our beautiful designs to you, our wonderful supporters. This year sees the introduction of a specially selected range of gift ideas too - by purchasing these you will be supporting Tearfund in the same way.

What is the benefit to Tearfund?

Working with Potters House enables Tearfund to Follow Jesus where the need is greatest, working with communities all over the world to see whole life transformation.

Contact Information
Address:
Potters House Limited
Unit 5 Eco Court
Latimer Way
Sherwood Energy Village
Ollerton, Newark
NG22 9QW
Telephone: 01909 492 868
Email: Email Us
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Tearfund is a registered charity (Charity No.265464 Company No.99433) - Registered office 100 Church Road, Teddington, TW11 8QE
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