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I've just received my parcels and realised that I've ordered the wrong thing. What can I do?

Here at Tearfund Christmas Cards we believe that customer service does not stop once we've got your money. Far from it.
We strive time and time again to make sure that you are 100% satisfied with your order. If not, we will do our utmost to rectify it.

If you have realised that you have ordered the wrong product, simply send it back to us along with a copy of your invoice and a covering letter and we happily refund you the total amount of the goods you have returned. You will then be free to place your order once again, if need be.

Please note: if you are returning products the returned products will need to be in re-salable quality otherwise we can not honor the exchange. Also, we do not refund postage costs if it's in relation to a exchange.

Contact Information
Address:
Potters House Limited
Unit 5 Eco Court
Latimer Way
Sherwood Energy Village
Ollerton, Newark
NG22 9QW
Telephone: 01909 492 868
Email: Email Us
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Tearfund is a registered charity (Charity No.265464 Company No.99433) - Registered office 100 Church Road, Teddington, TW11 8QE
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