Most items are dispatched by Royal Mail and will therefore not require a signature. However, on larger orders we will dispatch your parcel by a private carrier (DPD). This will therefore require a signature. If no-one is available to sign for the parcel, it will be returned to DPD's Depot and a calling card will be left by the delivery driver with a contact telephone number for your local depot, for you to rearrange delivery or collect the parcel personally from the their depot. If uncollected after 3 days the parcel/s will be returned to us. The customer will incur the costs of the return delivery charge to our warehouse and it will be up to you to contact us to arrange for redelivery (for which you will have to pay the postage costs again).
No exceptions will be made, please ensure you provide us with a delivery address which has someone available to accept delivery throughout the day. By placing an order with Potters House Limited you agree to these conditions.
Some orders being delivered to Isle of Man, Isle of Wight, Scottish Isles and some Aberdeen postcodes, may be subject to extra postage. Orders for these locations should be submitted for a full quote. We reserve the right to revise the postage charges, if this is necessary. We will contact you with the quotation before your order is processed. We will never take an extra amount from your payment method without your prior permission. Delivery to these locations may take a little longer to reach you.
We can accept the following credit/debit cards online as method of payment:
Visa Credit/Debit, Mastercard, Visa Electron, Maestro and PayPal.
At Potters House Limited we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.
If for any reason you are unhappy with your purchase you can return it to us in its original condition within 10 days of the date you received them (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for them.
Under UK law you are entitled to a "cooling off" period after placing your order. You may cancel your order without giving a reason and return your goods within 7 working days of receiving the goods. Customers will receive a full refund of all charges other than postage. Goods must be returned as new and unused. Where goods are supplied in sealed packs or containers, the packs or containers must be unopened.
The cost of and safe return of the goods is the responsibility of the customer. You are advised to obtain a proof of postage from the post office. We are not responsible for the loss of any items during return transit.
By ordering from this website or verbal telephone order you automatically agree to these terms, if you are in any doubt about your rights please contact us before placing your order. A written copy of our terms and conditions is available to any customer free of charge to a UK postcode.
Registered Address: Potters House Limited, Unit 5 Eco Court, Latimer Way, Sherwood Energy Village, Ollerton, Newark, NG22 9QW.