Terms & Conditions

Terms & Conditions

Effective Date: 24/12/2022

  1. All disputes to be arising from transactions, purchases and contracts with Potters House Limited shall be determined and governed by English Law.

  2. All goods and products remain the sole property of Potters House Limited until paid for in full.

  3. When placing an order with us, you will automatically be added to our email mailing list. You will be given the option to remove yourself. You will find the link at the bottom of any of our emails.

  4. Orders placed with Potters House Limited Limited shall not be binding unless Potters House Limited accepts them by updating your order status to ‘Completed ‘.

  5. Whilst every effort will be made to effect deliveries and maintain prices quoted, Potters House Limited has the sole right to vary prices and deliveries.

  6. All goods must be paid for before dispatch. Unless otherwise agreed in writing, payment date must be as stated, all payments must be made in Pounds Sterling.

  7. Potters House Limited has the right to delay or cancel any deliveries.

  8. Potters House Limited reserves the right to withdraw or cancel any offer or promotions at any time.

  9. Potters House Limited is a VAT registered company. The prices displayed on the website already contain VAT, where applicable . All prices quoted on this site exclude delivery. If applicable, the delivery price is given at the checkout stages.


Deliveries, under normal circumstances, are dispatched within 1 – 3 working days. If there is a problem with any part of an order we will try to let our customers know, either by telephone, text, email or letter. We can only dispatch to a full postal address. No PO Boxes please.

Most items are dispatched by Royal Mail and will therefore not require a signature. However, on larger orders we will dispatch your parcel by a private carrier (UPS). This will therefore require a signature. If no-one is available to sign for the parcel, and you have a UPS access point within 2 miles of your delivery address, they will deliver the parcel there. If you do not have a UPS access point close by, they will attempt to deliver the next working day.
If your parcel has been delivered to a UPS access point, they will hold it there for 15 days. If the parcel has still not been collected after 15 days, then it will be returned to us. 
If UPS has attempted to deliver your parcel 3 times, and they have been unsuccessful, it will be returned back to us.
The customer will be liable for a redelivery cost, if we have to resend the parcel to you. 

No exceptions will be made, please ensure you provide us with a delivery address which has someone available to accept delivery throughout the day. By placing an order with Potters House Limited Limited you agree to these conditions.

Some orders being delivered to Isle of Man, Isle of Wight, Scottish Isles and some Aberdeen postcodes, may be subject to extra postage. Orders for these locations should be submitted for a full quote. We reserve the right to revise the postage charges, if this is necessary. We will contact you with the quotation before your order is processed. Delivery to these locations may take a little longer to reach you.


We can accept the following credit/debit cards online as method of payment:
Visa & Mastercard Credit/Debit. We no longer accept PayPal as a payment method. 


At Potters House Limited we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.

If for any reason you are unhappy with your purchase you can return it (or part of it) to us in its original condition within 30 days of the date you received it (with any packaging and shrink-wrap intact) and we will issue a full refund for the price you paid for them.

Please Note:

  • We can only accept returned opened items if they are faulty.
  • Postage will only be refunded on goods which are faulty.
  • If you find some/all of your items are faulty/damaged, please make sure you let us know within 7 days of delivery, otherwise this can not be rectified later. No exceptions will be made.


Under UK law you are entitled to a “cooling off” period after placing your order. You may cancel your order without giving a reason and return your goods within 7 working days of receiving the goods. Customers will receive a full refund of all charges other than postage. Goods must be returned as new and unused. Where goods are supplied in sealed packs or containers, the packs or containers must be unopened.

The cost of and safe return of the goods is the responsibility of the customer. You are advised to obtain a proof of postage from the post office. We are not responsible for the loss of any items during return transit.


By ordering from this website or verbal telephone order you automatically agree to these terms, if you are in any doubt about your rights please contact us before placing your order. A written copy of our terms and conditions is available to any customer, free of charge, to a UK postcode.